Important: 

1. Purchase can only be made from the website to ensure the best shopping experience. 

2. Payment method accepted is only bank transfer at the moment. Payment must be completed within 15 minutes after checkout. If payment is not received within 24 hours, your card will be abandoned automatically, then you will need to place a new order.

3. Please do not forget to insert your Order ID under Reference ID box upon uploading your proof of payment.

4. In order to use promo code, you are required to log into your www.fenneclay.com account. If you don't have an account yet, kindly register here

5. After you place your order, will receive a confirmation email from www.fenneclay.com within 15 minutes informing you that your order has been received (please ensure the email was not sent to your junk folder). 

6. Please contact us at [email protected] or Whatsapp us at +60 11 2617 7005 for further assistance.


DISCLAIMER

Handmade polymer clay products may have unwanted marks or imperfections, such as fingerprints, slight variances or small bubbles due to the baking process. Nevertheless, we ensure that each item is carefully selected, thoroughly checked and perfectly packaged before sold. Kindly take this into your consideration before purchasing. 

Moreover, colour might be slightly different due to photographic lighting effect or your monitor/phone brightness setting.